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Modern Work Space

Client Vacancies

Contract & Permanent appointments

IT Systems Support Engineer - (Permanent appointment, office based) 

 

On behalf of my Client I invite interest for this Bermuda based position. The successful candidate will work within a
globally distributed team supporting users both onsite and remotely. They will provide first and second level IT support working on a variety of tasks with a strong focus on IT automation.


Key responsibilities include:

  • Being the first point of contact for IT support queries, ensuring service desk queues are effectively managed to provide a first class end user experience

  • Sharing in rotating dispatcher responsibilities including triage of incidents and ensuring team tickets are updated regularly and meeting defined service level agreements

  • Diagnosing and resolving technical issues, guiding users through to resolution

  • Following internal processes including preparing and completing IT check-lists, reporting faults, maintaining logs on IT devices and ensuring the appropriate documentation for equipment and users is maintained

  • Assisting with the on boarding and off boarding process

  • Facilitating software and hardware installations

  • Supporting network patching and upgrades

  • Collaborating with the InfoSec and IT Operations teams

  • Managing time efficiently to multitask IT projects alongside daily operational tasks

  • Providing a positive customer/user experience

  • Identifying opportunities to reduce service requests through improving processes, user training, documentation and automation

  • Contributing to IT project initiatives

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​​​​​​For more information, contact:  apply@recruitment.bm ​

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